*Flexible Booking Policies*

Flexible Booking Policies

FLEXIBLE BOOKING POLICIES

Grace Bay Resorts is committed to providing our guests with travel flexibility to ensure you have peace of mind during these unprecedented times, so you can book your travel experience with confidence.

New Reservations

New Reservations made with an arrival date between Now and March 31, 2021

New Reservations made with an arrival date between April 1, 2021, and June 30, 2021

The Private Villa Collection – New Reservations booked between now and June 30, will have a flexible cancelation policy of 14 days prior to the scheduled arrival date. A deposit of 50% room and tax will be charged at the time of booking and will be non-refundable 14 days prior to arrival. Cancelations must be made by 2:00 PM EST 14 days in advance of scheduled arrival to avoid deposit penalties.

Third-Party Reservations – Guests who booked with a travel professional or other third parties including online travel are advised to contact their booking provider for further assistance.

Group Reservations – Should you have a group or event booked with us, note that our Sales team will work closely with you and/or your event planner to manage any changes on a case-by-case basis. We are actively supporting you to address any needs of each group, including moving events scheduled prior to July 22, 2020, to a suitable alternative date. For more information on the terms and conditions of group contracts please contact us directly at groups@gracebayresorts.com.

For full details and to make arrangements for any bookings made directly with us or on our website please contact us via email to reservations@gracebayresorts.com or phone to 649.946.5757.